block management agents in surrey

Our Services

Whilst the list of services shown are representative of those most commonly taken-up by our current clients, it is far from exhaustive in terms of our total capabilities.We offer our clients complete service flexibility and will create a bespoke management solution to meet the exact needs of the block or estate. Clients can take as much or as little control for the everyday management as they wish.





Financial

  • Collection of Service charge & ground rents
  • Arrears chasing by email, by letter and by phone
  • Full financial management and quarterly reports
  • Paying of contractor and supplier invoices
  • All expenses and receipts available to view
  • Annual budget predictions
  • Individual secure client accounts for each block
  • Online director access to client accounts


Management/Maintenance

  • Reactive and proactive maintenance
  • Arranging work specifications and schedules for regular maintenance and ad-hoc works
  • Vetting and approval of existing or new contractors including insurances
  • Regular property inspections, followed by digital report
  • Major works
  • Planned Preventative Maintenance (PPM) surveys
  • Ensuring block complies with current legalisation
  • Arranging of insurance and handling claims
  • Review of existing agreements and guidance on sub-let rental permissions
  • Dispute resolution and enforcement of restrictions


Communication

  • Dedicated Account Manager who is familiar with your block to ensure the smooth running of your site
  • Liaising with nominated representative of client providing regular updates
  • Managing calls and mail from existing residents and dealing with new and existing issues
  • Access to all block information, including invoices, schedule of works and works diary
  • Emergency contact 24/7
  • Arranging and attending AGM’s & EGM’s
  • Regular newsletters keeping residents up to date with latest news and legislation


Company Business

  • Acting as Company Secretary and provision of Registered Company Address
  • Filing Annual Return & Annual Accounts with Companies House
  • Registering the appointment / removal of Directors with Companies House
  • Handling sales enquiries and the exchange of share certificates
  • Arranging buildings, engineering, directors & officers & liability insurance